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Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email.



How quickly will my in-stock order be processed?

Most in-stock orders are filled within minutes of being placed. We combine the best combination of offering the best products at lowest prices while proving to be the fastest service in the industry as well.

How do I know if an item is out of stock?

In case an item is out of stock, our website will show you the label of ‘Call for Price’ and you can call our customer Sales Representative to place your order in the backorder.

You had stock when I placed my order but now the stock is gone. What happened?

In such a condition, when the stock was available when you placed the order but it was gone by the time your order had cleared our credit card security department then we advise you of the backorder situation. This can happen occasionally because stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.

How do I know when my backordered items will be available?

Orange Hardwares provides the latest delivery information as provided to us by our suppliers. Most items will show an ETA (Estimated Time of Arrival) for each product that is backordered. However, some of our suppliers do not offer ETAs and hence we bring for our customers the best delivery estimates in those certain conditions.

In addition to this, you can keep track of the out of stock items from the list before actually purchasing the product. You can also request to receive email notifications when items are back in stock so that you may purchase them at your convenience.

What happens if my backordered item is discontinued?

In that case, we will notify you. We will inform you that your backordered item has been discontinued. Also, we will make every effort to find an alternate product for you. In case, we are still not able to replace your backordered item with an alternate product your order will be canceled.

Can an advanced order by placed for a new product?

Orange Hardwares welcomes advance orders. We realize that due to the fast-growing technological needs our customers want the newest products and the latest technology available. Your order will ship as soon as your desired product becomes available. Our advice to our customers is to place your orders early and get on the backorder list. We try our best to fill all the backorders in the order they are received.

Will you tell me if any item is on backorder?

In case, you have ordered an item that is out of stock we will notify you of the backorder status and we will pitch you the alternate products/ items available at the given time.


Are there any fluctuations in your prices?

We make use of an advanced electronic interface which continually scans our distributors for their best current pricing and availability. This is exactly what enables us to offer the lowest possible prices on our available items. For further details, we advise you to visit Terms and Conditions at Orange Hardwares to understand our policy in detail.

Will an item’s price change after I place my order?

All our products are one-click away for purchasing. We do not change our price once you have placed your order.


How can your Sales Representative help me with the product packaging for information regarding product specifications?

You may find the answers to all our products on our web-sites in order to comply with all your questions related to the desired product. However, if you do not find any of the query related to the product specification complied on our website then you can contact our Customer Service people and they can provide you with the exact answer to your query.

You can contact our Customer Service Representative at Customer Support or call at (281) 915-3679.


How can I order from Orange Hardwares?

You can easily place orders by using our E-commerce website Orange Hardwares. In addition to this, we entertain all orders through phone, fax, email and postal email. See our Contact Information to get the relevant information.

How long does it usually take to process my order?

Most of the orders of Orange Hardwares are processed immediately upon receipt. Most orders in U.S.A ship the same business day if they are placed before 3:30 pm PST (Pacific Standard Time), Monday to Sunday. In-stock orders are often processed within minutes of being placed.

How Do I track the processing of my order?

Orange Hardwares will keep you updated on the order status of your product on each and every status. At any given time, you can come to our web site, log into your account and click on the Order Status button. We will provide you with the update of your order status.

Can I make a change to my on-line order after it’s been submitted?

Yes, but only if the order has not been processed already (check your order status). To change your order, you must get in touch with our Customer Service Department at Customer Support or call at (281) 915-3679.

If I do not receive an email confirmation of my Internet Order, what am I supposed to do?

Please make sure that you have typed your email address correctly. Also check any spam filters you may use - sometimes they incorrectly filter legitimate emails. Another reason you may not have received a confirmation email is that the email is being held up by your internet service provider.

Also, one of the best ways to confirm whether your order has been confirmed or not is to log into your online order status system. In case you do not find your Order there, you can contact our customer service at Customer Support or call at (281) 915-3679. You can call our Customer Support Monday to Sunday during our business hours which are Monday to Sunday 9:00 am to 8:00 pm.


What is the Payment Method at Orange Hardwares?

Due to receiving a high degree of fraudulent credit cards that we have received from International customers, we must reserve the right to either restrict, delay or even void any credit card purchases billed or shipped to foreign addresses. In order to make the payment mode secure we may require you to pay through our PayPal account or wire transfer. Our PayPal services are open for every customer regardless of where he/she is situated on the globe, and can easily avail the service.

What Credit cards does Orange Hardwares accept?

This mode of payment would make it easier for us to verify without any delay. We even offer our customers other means to pay us, which includes American Express, Visa or MasterCard although these cards can take up to 7 business days to get verified.

What are the standard terms of payment for Credit account customers?

Standard terms of payment for credit account Customers is 30 days from the date of the invoice, and this will apply except in the case of transactions where different terms are agreed in writing. If payment is not made on the due date, will be entitled to charge interest daily on the outstanding balance at the rate of 18% per annum for Business Customers and at a rate of 5% per annum for Consumers.

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